Frequently Asked Questions
General Questions
What makes Tailored Parts different from other automotive parts stores?
At Tailored Parts, we bring over a decade of real-world experience in the automotive industry—working with top distributors, manufacturers, and car brands. Unlike many online stores, we don’t just sell parts—we know them inside and out.
We've collaborated with leading brands like EBC Brakes, Truck Hero, and WeatherTech, and have hands-on experience in manufacturing, tuning, and OEM solutions. Our team has built and tuned vehicles from some of the biggest car brands, ensuring quality, fit, and performance at the highest level.
How do I know if a part will fit my vehicle?
At Tailored Parts, we make it easy to find the right fit for your vehicle. Our Vehicle Selector Tool allows you to enter your car’s year, make, and model, instantly filtering out incompatible parts and showing only what fits your ride.
If you’re unsure or need expert advice, our team—backed by over a decade of experience in manufacturing, tuning, and OEM solutions—is always here to help. You can also check product descriptions for fitment details or reach out to us for personalized recommendations.
Are your products brand-new or refurbished?
We only sell brand new products.
Do you have a physical store, or are you online only?
We have a warehouse where our parts are shipped from, but it is closed to the public.
Ordering & Shipping
How long does shipping take?
We aim to get your order to you as quickly as possible! Most orders are shipped via UPS or FedEx and typically arrive within 2 to 7 business days, depending on your location.
Once your order is processed, you'll receive a tracking number so you can monitor your shipment in real time. If you need expedited shipping, feel free to contact us, and we’ll do our best to accommodate your request.
Do you offer international shipping?
We currently offer shipping across Canada and the USA, ensuring quick and reliable delivery within these regions.
For international orders, we can certainly arrange shipping—just get in touch with us directly, and we’ll provide you with the best options and rates available for your location.
How can I track my order?
Tracking your order is easy! Simply use the "Track My Order" feature on our website. Once your order has shipped, you’ll receive an email with a tracking number. You can then enter that number on the tracking page to monitor your shipment’s progress in real time.
If you need any assistance or have questions about your order, feel free to reach out to us—we’re here to help!
What should I do if my order is delayed or lost?
If your order is delayed or seems to be lost, don't worry! Simply reach out to us, and our team will work quickly to investigate the issue. We’ll help track down your shipment and resolve any issues as efficiently as possible to get your parts to you.
Your satisfaction is our priority, so if anything goes wrong, we’re here to assist and ensure your experience is smooth.
Do you offer express or overnight shipping options?
All available shipping options, including express or overnight delivery, will be displayed on the checkout screen. If you don't see an express or overnight option there, unfortunately, we won't be able to offer it for that location.
If you have specific shipping needs, feel free to reach out to us, and we’ll see how we can assist you.
Returns & Exchanges
What is your return policy?
At Tailored Parts, we want you to be completely satisfied with your purchase. You can return any item that is not a special order, as long as it is in its original, unused condition.
Please note:
- If the part doesn't fit because it was incorrectly ordered, the customer is responsible for return shipping.
- If the part is returned in less than original condition, a restocking fee of up to 20% may apply.
If you need to return an item, simply get in touch with us, and we’ll guide you through the process. We’re here to help make returns as easy as possible!
Can I exchange an item if I ordered the wrong one?
Yes, you can exchange an item if you ordered the wrong one, as long as it is in brand new, unused condition. However, please note that the customer is responsible for return shipping.
Once we receive the returned item, we’ll process your exchange promptly. If you need any assistance with the exchange process, don’t hesitate to reach out to us—we’re happy to help!
What do I do if I receive a damaged or defective product?
If you receive a damaged or defective product, please take pictures of the outside box, the item, and the SKU. Then, contact us as soon as possible with the images, and we’ll assist you in resolving the issue.
We’ll work quickly to either send a replacement or offer the appropriate solution. Your satisfaction is our priority, and we're here to help every step of the way!
Are there any restocking fees on returns
If the item is not in its original condition, a restocking fee of up to 20% may apply. We encourage you to ensure the item is in new, unused condition to avoid any fees.
If you have any questions about your return, feel free to reach out to us, and we'll be happy to assist.
How long does it take to process a refund?
Once the product is returned to us, it generally takes 24-48 hours for us to inspect and process the refund. However, it could take a little longer depending on the circumstances.
As soon as your refund is processed, you’ll receive a confirmation email. If you have any questions or need assistance during the process, feel free to reach out to us.
Payments & Pricing
What payment methods do you accept?
We accept a variety of payment methods for your convenience, including:
- Visa
- MasterCard
- Debit
- E-Transfer
- Bank Wire
Do you offer financing or payment plans?
At the moment, we don’t offer financing or payment plans, but we are working on offering this option in the future. Stay tuned for updates!
Are there any discounts or promotions available?
We do offer promotions and discounts from time to time! To stay updated on the latest deals, make sure to sign up for our newsletter, where we send out exclusive offers directly to your inbox.
Do you charge sales tax?
Yes, we charge sales tax where applicable in Canada. The tax will be calculated during checkout based on your location.
Can I get a price match if I find the item cheaper elsewhere?
Yes, we offer price matching with proper proof of the lower price. If you find the same item for less, just contact us with the details, and we’ll be happy to match the price.
Product & Installation
Do you provide installation guides or support?
While we don’t provide installation guides, we’re happy to assist with any installation questions you may have. Just reach out, and we’ll do our best to help!
Can I install the parts myself, or do I need a professional?
Depending on your skillset and knowledge, you may be able to install the parts yourself. However, we always recommend having a professional handle the installation to ensure it’s done correctly and safely.
Do your products come with a warranty?
Yes, all of our products come with the standard manufacturer's warranty, ensuring quality and peace of mind.
Can I get recommendations for performance upgrades?
That's what we're here for! Reach out to us, and we'll provide you with the best advice and recommendations to help you choose the right performance upgrades for your vehicle.
How do I maintain or clean the accessories I purchase?
Typically, the care guide will be included inside the box from the manufacturer. However, if you need additional tips or tricks, don’t hesitate to get in touch with us, and we’ll be happy to assist!
Customer Support
How can I contact customer service?
You can contact us here: Contact Us
What are your customer service hours?
Our customer service team is available Monday to Friday, 9 AM to 5 PM Eastern Time.
Do you offer bulk or wholesale pricing?
Yes, we do offer bulk and wholesale pricing. Get in touch with us for more information or to discuss your specific needs.
Can I cancel or modify my order after placing it?
It depends on the status of your order. Our system is automated, so if your order has already been processed, we won't be able to cancel it. To make any changes, make sure to reach out to us as quickly as possible, and we'll do our best to assist.